Faqs
Frequently Asked Questions
Do I need a GP referral to see a physiotherapist?
No. You can self-refer directly to Flex Physiotherapy in Burgess Hill. Most patients book without seeing their GP first.
If you are using private health insurance, your insurer may require a GP referral before approving treatment.
What conditions do you treat?
We treat a wide range of musculoskeletal conditions including:
- Lower back pain and sciatica
- Neck pain and headaches
- Shoulder pain including rotator cuff injuries and frozen shoulder
- Knee pain including ligament injuries, meniscus tears and osteoarthritis
- Hip pain and post-surgical rehabilitation
- Ankle and foot pain including plantar fasciitis
- Tendon injuries such as Achilles, patellar and tennis elbow
- Sports injuries and return to sport rehabilitation
- Women’s health and pelvic health conditions
- Men’s health pelvic conditions
If you are unsure whether we can help, contact our team and we will guide you.
Do you offer specialist services?
Yes. Our clinic provides:
- Physiotherapy
- Sports Physiotherapy
- Sports Therapy and Sports Massage
- Musculoskeletal Podiatry
- Women’s Health and Pelvic Health
- Men’s Health
- Shockwave Therapy
- Ultrasound Imaging
- Ultrasound Guided Injections
- Arthrosamid injections for knee osteoarthritis
- Knee bracing including Unloader and CTi braces
- Force plate testing and advanced performance assessment
We combine clinical expertise with advanced technology rarely available outside professional sport.
Do you treat children?
Yes. We treat musculoskeletal conditions in children aged 8 and above.
We do not treat neurological conditions in children.
Where are you based?
We are located at:
94 Church Walk
Burgess Hill
RH15 9AS
We serve patients from:
Burgess Hill
Haywards Heath
Hassocks
Brighton
Mid Sussex
West Sussex
Surrey
Kent
London
Many patients travel to us for advanced rehabilitation, injections and specialist services.
Is there parking available?
Yes. We have free on-site parking for patients.
How do I contact you?
Do you accept private health insurance?
Yes. We see patients insured with:
- BUPA physiotherapy
- AXA Health physiotherapy
- AVIVA physiotherapy
- WPA physiotherapy
- HCML physiotherapy
- Cash plan providers
If you are searching for BUPA physiotherapy in Burgess Hill, AXA physiotherapy near Haywards Heath, or AVIVA physio in West Sussex, we are registered providers.
If your insurer is not listed, please contact us to check.
What do I need before my insurance appointment?
Before your first appointment, you must provide:
- Your authorisation code
- Your membership number
This must be given prior to treatment starting. Without this, we cannot proceed under your insurance policy.
Can I book an insurance appointment online?
Yes. You can book your insurance physiotherapy appointment directly via our website.
Please ensure you have your authorisation code and membership number ready when booking, or provide these to reception before treatment begins.
What if I do not have my authorisation code yet?
You will need to contact your insurer to obtain an authorisation code before treatment begins.
Alternatively, you may choose to self-fund and reclaim if your policy allows.
What happens at my first appointment?
Your first appointment includes:
- A detailed clinical assessment
- Diagnosis explanation
- Clear treatment plan
- Initial treatment where appropriate
You will leave understanding what the problem is, why it has developed and what the plan is moving forward.
How many sessions will I need?
This depends on your condition, goals and how long symptoms have been present.
Many patients begin with an initial block of 4 to 6 sessions to allow structured progress.
Do you offer evening appointments?
Yes. We offer extended hours on selected days.
Do you offer shockwave therapy?
Yes. We provide extracorporeal shockwave therapy for conditions such as:
- Plantar fasciitis
- Achilles tendinopathy
- Patellar tendinopathy
- Tennis elbow
- Calcific shoulder tendinopathy
Shockwave is typically used alongside structured rehabilitation.
Do you provide ultrasound scans?
Yes. We offer diagnostic musculoskeletal ultrasound imaging for tendons, ligaments, bursae and joints.
We do not scan lumps and bumps. For these concerns, please speak to your GP.
Do you offer ultrasound guided injections?
Yes. We provide ultrasound guided steroid injections, hyaluronic acid injections and Arthrosamid for knee osteoarthritis.
All injections are screened via telephone or face to face consultation before booking.
Are injections covered by insurance?
In most cases, ultrasound guided injections are not covered by private health insurance. Please check directly with your provider.
Do you work with athletes?
Yes. All of our physiotherapists have experience working in elite sport including professional football and rugby.
We routinely treat competitive and recreational athletes.
Do you offer force plate testing?
Yes. We use VALD Force Plates and hand held dynamometry to provide objective performance data.
Testing can be booked as:
- A single advanced assessment
- A double testing pathway
- A structured Advanced Rehab Block
Can you help with return to sport?
Yes. Return to sport decisions are guided by:
- Objective strength testing
- Power and jump testing
- Load tolerance assessment
- Sport specific rehabilitation
We use data rather than pain alone to guide progression.
When Should I Seek Help?
You should book an assessment if:
- Pain is persistent
- Symptoms are worsening
- You have swelling, locking or instability
- You have nerve symptoms such as numbness or weakness
- Injury is affecting work, sport or sleep
Early assessment often leads to faster recovery.
How do I book an appointment?
You can book directly online via our website.
No GP referral is required unless your insurer requests one.
